Customer Care Program
Ensuring your peace of mind – wherever you are.
We invite you to learn about our Customer Care programs:
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Customer Reminder Program
Reminders tailored specifically to you and your vehicle.
It is critical that you know when your car needs attention. You will receive one of our reminders and can simply call us to review the items that may be needed. Here are the specific mailers you may receive:
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Oil Change Reminders
We will send you a reminder mailer at the right time based on your specific driving habits and the type of oil you use. Furthermore, we provide clear, unobtrusive windshield stickers that show the date and mileage when your next oil & filter change is due. Lastly, we will always suggest the optimum lubrication products specified for your vehicle.
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Scheduled Maintenance Reminders
Every vehicle has a maintenance schedule that should be followed, and we will send you a reminder for each major interval. Just call us and we will discuss services that may need to be performed. Together, we will determine what should be done and set the necessary appointment.
Technician Recommended Service Reminders
When you service your vehicle at Tom's Automotive Service, you may opt not to do everything that we recommend. That's ok: Our system saves those recommendations so we can remind you to take care of them at a time convenient for you.
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Customer Follow Up Program
We care about your experience with us.
Often times we will follow up with a phone call after the service to make sure everything meets or exceeds your expectations.
This is your chance to tell us if everyone in our organization is representing Tom's Automotive Service properly and doing exceptional work. Our team members are graded on customer responses to ensure that we are worthy of your business.
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Rewards Card Program
Rewarding you for maintaining your vehicle.
Membership into this valuable program is FREE.
Look for additional benefits in the reminder mailers or when you are in the shop. We will occasionally offer special discounts exclusively to Rewards Card members.
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Earn Dollars Toward Future Services
When you come in for service, simply present your Tom's Automotive Service Rewards Card and you will earn dollars on your card that can be used for future service visits. You can use them when you come in next time, or save them up! You can also buy a Rewards Card as a gift to give to a friend or relative.
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24 Month / 24,000 Mile Warranty
We believe we have the best technicians and the highest quality parts you can find, so we back up all of our work with our 24 Month/24,000 Mile Warranty. Click here for details about our Warranty.
24-Hour Roadside Assistance
We know that our customers rely on us to take care of their vehicles and ensure that they have a safe, comfortable ride. We want to make sure that our customers are taken care of, wherever they are. That's why we offer a complimentary 24-Hour Roadside Assistance program to all our customers when they come in for service. Click here for details about our 24-Hour Roadside Assistance Program.
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Early Bird / Nite Owl Service
For busy customers on the go.
Although we have convenient hours of operation (8:00 am to 5:00 pm Monday - Friday), we know that sometimes our customers’ busy schedules do not allow them to bring their vehicles in during those times. To accommodate our busy customers, we offer an Early Bird / Nite-Owl Service.
Click here for details on our Early Bird / Nite Owl Service.
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Online Customer Survey
Because your opinion matters to us.
We want to know if our services are meeting not only your expectations, but ours as well. This helps us to continually review our services and improve on them based on our valued customers’ feedback. It is important to us to hear from our customers, and we highly value any comments we receive.
Click here to fill out our confidential Online Customer Survey.
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